Frequently Asked Questions
Everything you need to know about BIOAQUA's skincare and beauty solutions in Pakistan.
Are BIOAQUA products authentic and safe to use?
Yes, all our products are 100% authentic and sourced directly. Every item undergoes quality checks to ensure they meet international skincare standards for safety and effectiveness.
What are the shipping charges across Pakistan?
We offer a flat shipping rate of PKR 200 nationwide. However, we provide free delivery on all orders above PKR 3,000.
How long will it take to receive my order?
Orders within Karachi are typically delivered within 24-48 hours. For other cities across Pakistan, delivery usually takes 3-5 business days.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery services throughout Pakistan. You can also opt for secure online payments via Bank Transfer or JazzCash.
What is your return and exchange policy?
We offer a 7-day return policy for damaged or incorrect items. Please ensure the product remains unopened and in its original packaging to qualify for an exchange.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking number via SMS and Email, which you can use on our courier partner's website to monitor your parcel.