Returns & Exchanges
At BIOAQUA Pakistan, we strive to ensure your skin receives the best care possible. If you are not completely satisfied with your purchase, we offer a hassle-free 7-day return and exchange policy for all eligible beauty products.
Initiate Your Request
Contact our dedicated customer support team via WhatsApp or email within 7 days of delivery to request a return or exchange.
Verification and Proof
Provide your order number along with clear photos or an unboxing video of the items to verify any damage or discrepancies.
Package Your Items
Ensure the products are unused, in their original BIOAQUA packaging, and include all seals to qualify for a successful return.
Processing and Refund
Once our warehouse receives and inspects your returned items, we will process your refund or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing